Privacy Policy

Data Controller Information

InfoTronex AE Ltd is the data controller for the personal data we collect through this website and our services. We are registered in Ireland with company registration number CRO257419. Our registered office is located at Eyre Square 112, Dublin, D33 5009, Leinster, Ireland.

For any privacy-related enquiries, please contact us at privacy@infotronexae.pro or call +353 17312666.

Data We Collect

We collect various types of personal data to provide and improve our gym membership analytics services. The data we collect includes:

• Contact Information: Name, email address, phone number, and business address when you enquire about our services or create an account
• Business Information: Company name, gym details, and business requirements when you request our analytics services
• Technical Data: IP address, browser type, device information, and website usage patterns through analytics tools
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms
• Service Data: Information related to your use of our analytics dashboards and platform features

We only collect data that is necessary for providing our services and improving your experience with our platform.

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and legal obligations:

• Service Provision: To provide gym analytics dashboards, process your enquiries, and deliver the services you have requested
• Customer Support: To respond to your questions, provide technical support, and resolve any issues with our services
• Business Communication: To send service updates, technical notifications, and important information about your account
• Service Improvement: To analyse website usage patterns and improve our platform functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing (with consent): To send promotional materials about our services, industry insights, and relevant updates where you have provided consent

We will always use your data fairly and in accordance with data protection laws. We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses the following types of cookies:

• Necessary Cookies: Essential for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website through Google Analytics
• Functional Cookies: Remember your preferences and settings to improve your experience
• Marketing Cookies: Used for advertising purposes and to deliver personalised content

For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: Third-party companies that help us deliver our services, such as hosting providers, analytics platforms, and customer support tools
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and interests
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets

We ensure that all third parties we work with maintain appropriate data protection standards and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Our data retention periods are based on:

• Active Customers: Personal data is retained throughout your relationship with us and for up to 7 years after service termination for legal and tax purposes
• Marketing Communications: Contact details are retained until you unsubscribe or for up to 3 years of inactivity
• Website Analytics: Anonymous usage data is typically retained for up to 26 months
• Legal Requirements: Some data may be retained longer to comply with legal obligations

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to our processing of your data for direct marketing or legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at privacy@infotronexae.pro. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We encourage you to take appropriate measures to protect your own information.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Children's Privacy

Our services are designed for businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the following methods:

You also have the right to lodge a complaint with the Data Protection Commission of Ireland if you believe we have not handled your personal data appropriately.